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What Our Customers Say About Us
The ease of purchasing a car. It used to take hours completing the transaction. Our purchase went smoothly and quickly and we were pleased.
The Sales rep Gene was very clear, concise, and provided me all the answers and time I needed.
This is not the first time I drop my vehicle for maintenance, and all I can say is that they have the best customer Service. From the moment you drop your car, the lady in the lobby, and the Service Advisor they are awesome. Danny has been great, he asked if I had any questions or notice something on my car that I would like them to look over it. I'm always happy with ... h the service that i get.
First, a great representative named Don Thatcher helped us choose our first Volvo. He was very knowledgeable, and had a consultant approach instead of a sales one. Everything about the purchase experience was positive. We love our S60 Inscription! Before our first scheduled service appointment, we had a wonderful encounter with the service department that saved our ... r vacation.My wife and I were leaving for a week's trip as I tried to squeeze one bag too many in the trunk. When I closed it, the handle got caught in the latch, making it impossible to open. Locked inside was my wife's clothes, make-up and other items required for our trip. It was 5:08 on a Friday afternoon and the service technicians go home at 5:00. We called anyway, desperate, as this was our only hope to take our vacation. Roman Lopez answered, and agreed to look at it if we could get there soon. Roman, Bryan and Steve, managed to reach into the trunk, through the back seat pass through, grab a release lever, and open the compartment. This is not as easy as I just made it sound. They were under no obligation to do this after hours, and refused to accept cash from us as an appreciation for our enormous gratitude!
From start to finish it was a very nice experience. Clear that they are committed to and passionate about Volvos (not a multi-make group, as many dealers in San Diego are). There was no "pushiness" to the sales process. Facility was new and clean and had a high-quality feel. Richard was incredibly helpful both when I was "just looking" at the XC90 and after I had ... decided to lease one - worked hard to provide detailed information and answer all my questions at every step of the process. Then called me a couple days after I drove off the lot to see how I was doing in the new car.
provided us with lots of information about Volvo and the XC90. He was informative, helpful, friendly, and did his best to share information with us, rather than sell us a car. He walked around the lot showing us inventory and telling us about the available options. When we decided on a vehicle, the actual purchase process was painless and quick. This is my second ... "new" car purchase/lease and it was incredible. This was night and day compared to the usual sleazy sales tactics. Besides Adrian, the finance person was also very friendly and helpful. At no time was I pressured into purchasing anything and all information I was given was accurate and complete. Adrian followed up in the days after purchase to make sure everything was good and we were satisfied. Wonderful experience all around.
Excellent selection and salespeople. Richard (our salesperson) was very knowledgeable. He was a low pressure salesperson, and all of the staff were similar.
Great service, no pressure. Adrian, the sales manager, and the finance guy were a pleasure to work with.
The hassle-free experience, the knowledge of the team, the inventory of vehicles, the non-pressured interactions, the willingness to have any salesperson assist us (versus being "territorial" about the salesperson's customer.
We got a fair deal and delivery was amazing. The transaction was smooth and painless. Their prices can not be beat, and they made the whole transaction smooth, which is no easy task when purchasing a new vehicle.